Document Delivery Services
Hours of Operation
Document Delivery staff are available during scheduled hours. Please be sure to check the list for holiday hours and closings.
Request Articles, Books, and Sample Projects
Click here for a short tutorial on ordering articles using ILLiad NEW!!
Click here for a short tutorial on retrieving your requests in ILLiad NEW!!
- Call us toll-free at (800) 274-3838 (US and Canada)
In Mexico, call 001-800-544-1452
Request Materials by Email or Fax
Please make sure you include all the information we need from you (see below).
- Send us email at oclibsvc@cmich.edu
- Send us a toll-free fax at (877) 329-6257 [(877) FAX-OCLS]. Please use the fax cover sheet (PDF).
Information We Need from You
In order to fill your request for materials, please provide us with the following information about you:
- Last name, first name, middle initial
- Campus ID number
- Global ID
- Mailing address
- Email address (an email address is required if you wish to receive information electronically.)
- Phone number (day and evening)
- Center where attending class
- Course (e.g. MSA 600, EDU 660)
- Status (graduate, undergraduate, faculty, or staff)
- Not needed after date (i.e. receiving the item after this date will be too late)
Costs and Delivery Times
The document delivery service is funded by CMU and we pay the cost of shipping books and photocopies of articles to you. The only costs you incur are the cost of shipping books back to CMU (insurance on the shipment is recommended; information on returning books is provided when we ship books to you) and overdue fines, if any. Any photocopies you receive are yours to keep.
Requests for materials are normally processed within 24 - 48 hours of receipt.
- If your material is available in the CMU Library, we will respond by sending it to you as soon as possible.
- If your article is not available in the CMU library collection, we can try to get it from another library through interlibrary loan. If your not needed after date (i.e. receiving the item after this date will be too late) is more than 4 weeks away, we will automatically submit your request through interlibrary loan. If your not needed after date is less than 4 weeks, we will ask you if you want us to try interlibrary loan.
How to Renew Books
Books are loaned to students, faculty and staff according to specified loan periods. To renew a book:
- Call us toll-free at (800) 274-3838 [US and Canada]
In Mexico, call 001-800-544-1452 - Email us
Shipping Address for Returning Books
Central Michigan University
Off-Campus Library Services
Park Library 202
Mount Pleasant, MI 48859