Abstract
Incorporating usability into any Website creation or redesign is essential. Capturing the perspective of the user makes the site more efficient and effective for the people who will actually be using it. There are a number of usability techniques available and most can be incorporated in a study of remote users. The purpose of this paper is to provide an overview of how the traditional usability techniques of focus groups and
formal usability studies can be extended to studies involving remote users.

Beth is Science Reference and Liaison Librarian at the University of North Texas. She has participated in three Website usability studies at her organization. She has published several journal articles on Website usability and presented on the topic at a variety of conferences. Beth is an avid reader of usability materials and is continually passionate about ensuring that Websites meet the needs of the users.

The University of Texas has 37,000 students.